SOCIAL DISTANCING GUIDELINES FORCED MARINAS TO USE DIFFERENT SOLUTIONS

Marina Master's flexibility, trendiness and consulting approach help marinas to improve their management system also in unusual pandemic circumstances..

Marina Master© team is aware that the nature of marina services is indeed changing and with their flexibility and trendiness they were able to help marinas providing them digital solutions time before unusual pandemic circumstances.

Therefore marina owners, managers and marina staff are able to manage and control marina operations from the comfort of their home or anywhere. Personalized Marina Master© interface offers adaptability and customizability for every marina, shipyard, boatyard and dry storage facility. Marina Master© solution enables them to inspect marina property in real time, manage berth occupancy, reservations, invoicing and agreements on mobile app. Business overview of critical data (auditing trail, cash flow, statistics and more) is enabled for present & future or history. By automating and streamlining the processes marinas increase productivity and Income.

Marina Staff benefit from having complete real time overview of customer data, reservations, notes, alarms and task management from any mobile device anywhere. They can communicate with customers via app, email or text messages. All communication is done on a single platform and is saved on customer’s CRM tab. Enquiries, quotes, invoicing and contract signature is processed easily and swiftly with a few taps on their smart device. Therefore staffs are able to regularly update boaters about what is available and open in marina and more. They can easily organize online event and other marketing activities and get confirmation.Marina surveillance and dock walks are done automatically – either by CCTV or by dock sensors implementation. Customers can check in and plug in to shore power on their own in our smart marinas.

Being that these time-consuming tasks are now automated and controlled remotely, marina staff has more time for added value activities. They can finally tend to their main objective: taking care of customers by supplying customized services and products. This is of the utmost importance in order to gain loyal and valuable customers.

As a result boaters have improved boating experience through peace of mind knowing that their expectations will be met. They are free and flexible in communicating with marina and ordering services remotely. Additionally they can manage possible business relationship with marina, as boat sharing, berth sharing and more simply from the comfort of their boat or home.