Posted on 6/26/2025
With the help of the Kano model, accurately identify the demand levels of crew members for the functions of the control handle, prioritize the satisfaction of key demands, and enhance the competitiveness of the product and user satisfaction.
I. Application Steps
1.Demand identification and questionnaire design
(1) Sort out the demand list: Explore from dimensions such as function, experience, and safety, such as single handle control, status feedback, anti-slip grip diameter, IP65 protection, modular customization, etc.
(2) Construct the Kano questionnaire: For each demand, design two "positive + negative" q...